Richmond, Virginia

My family and I can’t recommend HD Exteriors enough. Our old deck was builder grade, falling apart, and not the safest. We contacted HD Exteriors July 2022 and they sent their sales representative, Corey Robertson, out a few days later. Corey was excellent – patient, a wealth of knowledge, and so personable. He took measurements, listened to what we wanted, then spent about two hours discussing our options. We decided to have our old deck removed, a new composite deck built, and under the deck a stone paver patio with a retaining wall built. We knew that this was not going to be a cheap or easy job, but it was one we had been saving up for and knew that it needed to be done and done correctly. Corey helped us make adjustments according to our budget, our expectations, and even took into account supply chain issues. When finished, we put down a deposit, told our project was understandably about 120 days out, and that the office would be in touch with us to handle HOA approval and building Permits. We were contacted the very next day by the President of HD Exteriors thanking us for our business, and a few days after by the HOA Team with a 40-page packet of all required information to submit to our HOA for approval of our deck build. Many contractors do not do this step, usually it’s up to the home owner and that’s not the case with HD Exteriors. Our HOA approved our application right away and we were waiting until November 2022 to start our project, but instead we were pleasantly surprised. Middle of August 2022 we were contacted by HD Exteriors that our permits were filed and approved, and all of our materials were available so they were ready to start our project by the last week of August. This was such great news, and from there it was a whirlwind of activity. While at times it seemed a little overwhelming, we had nothing but open communication with management. Everything from when our supplies were going to be delivered to walk thru times. We also had all the contact information for our project managers and could reach out to them with any questions. HD Exteriors helped us every step of the way, and our final product was beyond our expectations. Great communication, delivered early and with very impressive results. Can’t recommend enough. 10 out of 10!