CLAIM PROCESS

From our initial meeting to the completion of your project, our number one goal is to exceed your expectations. When you choose to work with us, you get a project manager to communicate important information and oversee the claim process and the repair or replacement of your roof and siding. Before we can begin work, there are many tasks that must be completed before your insurance company will approve the needed repairs. We will handle the entire process for you and we use communication tools and technologies along with an experienced staff that understands how to navigate the claims process. Below are the steps we take to ensure you are 100% satisfied with your choice.

1. Initial Visit

What Can I Expect During This Visit?

You can schedule your free inspection by calling our office or filling out a form online- appointments typically take 60 minutes. We will send an experienced roof inspection specialist to your home to asses the damages before you make a claim.

  • We will take photos of damaged areas
  • We will show you photos so you are aware of any damages
  • We will advise you on the insurance claim process
  • We will answer any questions you have about HD Exteriros
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2. Filing a Claim

A specialist will advise you on the extent of damages and let you know what to expect prior to filing the claim. Insurance carriers have different processes for filing claims so our representative will walk you thru the filing and answer any questions your carrier may have.

Completely Free

When we say FREE, we mean it. This is not an estimate and there are no fees for the inspection or filing the claim. You wont be charged anything unless your insurance company agrees with the damages and we we offer free upgrades on materials which we will discuss when we meet. You will never be asked to pay more than the claim amount!

3. Claim Management Portal

Communication is Key!

Insurance claims can take some time to resolve. Well add you to our job portal so you’ll always know the status of your job, the work that we are doing to resolve your claim, and of any delays in the schedule. You will get regular updates as your job makes progresses and learn of any hick ups when we do. All of the members of our team will be alerted if your job is behind schedule or has delays so we can make it a top priority.

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6. Materials & Scheduling

Once the claim is finalized we will schedule the work to be completed. Scheduling will depend on several factors – the time of year and the weather of course. We love happy customers, and projects built on time lead to happy customers. With that, there are many factors that we cannot control but we always strive communicate realistic time frames for completion and our goal is to exceed all of your expectations.

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7. Installation & COMPLETION

Once its time to install your new project we will give you the same attention to detail that we do with our retail clients. Your project manager will keep you informed every step of the way and a crew leader will be onsite to answer any questions that you may have throughout the installation. Once complete, we will schedule a walk thru to make sure there are no unresolved “punch list” items that need to be done. Once have completed the job to your satisfaction we will finalize things with your insurance carrier and they will release any additional insurance funds due.

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Our Customers Really Like The Process!

by Jana W. on HD Exteriors

Quality work with a professional team! HD built a fence and two decks in my backyard. I am very happy with the quality of both jobs. The team worked hard every day and the Project Manager, Graham Perry was always available to answer questions and provide status from beginning to end of both projects. I would definitely use HD again and recommend them highly!

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Service Area

Prince William County, Fairfax County, Stafford County, Loudoun County, Faquier County, Arlington, Alexandria City, Clifton, And Nearby Areas

Haymarket, Gainesville, Manassas, Woodbridge, Manassas Park, Dumfries, Lorton, Fairfax Station, Clifton, Springfield, Burke, Alexandria, Mclean, Tyson’s Corner, Oakton, Great Falls, Arlington, Falls Church, Herndon, Reston, Aldie, Ashburn, Leesburg, Chantilly, Centreville, Stafford, Fredericksburg, Warrenton

Service Area

Prince William County, Fairfax County, Stafford County, Loudoun County, Faquier County, Arlington, Alexandria City, Clifton, And Nearby Areas


Haymarket, Gainesville, Manassas, Woodbridge, Manassas Park, Dumfries, Lorton, Fairfax Station, Clifton, Springfield, Burke, Alexandria, Mclean, Tyson’s Corner, Oakton, Great Falls, Arlington, Falls Church, Herndon, Reston, Aldie, Ashburn, Leesburg, Chantilly, Centreville, Stafford, Fredericksburg, Warrenton