OUR PROCESS

From our initial meeting to the completion of your project, our number one goal is to exceed your expectations. When you choose to work with us, you get a project manager to communicate important information and oversee the installation of your project. Before we can begin construction, there are many tasks that must be completed. We do this efficiently by using project, customer service and communication tools and technologies along with great people that share the same vision of excellence. Below are the steps we take to ensure you are 100% satisfied with your choice.

1. Initial Visit

What Can I Expect During This Visit?

You can schedule your free inspection and consultation by calling our office or filling out our form online- appointments typically take 60 minutes. We will send an experienced tech to your home to gather information about your project. Typically we are able to provide an estimate at that time, so you’ll know exactly what it will cost for your project.

  • We will take measurements and photos
  • We will show you photos to determine how you want your project to look
  • We will discuss material options and cost
  • We will answer any questions you have about HD Exteriros
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2. Free Design & Price

Unless the project is complicated or special elements are requested, we will provide an exact quote for the job when we meet. If the estimate will require more time, your tech will schedule a follow-up appointment so that he/she has the time required to properly price your job.

Exact Quote

When we say Exact Quote, we mean it. This is not an estimate, we guarantee the price for 1 full year. You will never be asked to pay more during the construction process. If the original project is modified by you during installation, we will address those changes fairly as they occur.

3. Project Management Portal

Communication is Key!

We’ll add you to our job portal so you’ll always know the status of your job and of any delays in the schedule. You will get regular updates as your job progresses and learn of any hiccups when we do. All of the members of our team will be alerted if your job is behind schedule or has delays so we can make it a top priority.

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4. HOA APPROVAL & PERMITS

We Handle The HOA

Many projects will require HOA approval before construction can start. Team HD will prepare the HOA application, including all relevant drawings and samples, and deliver that to you in time for your next HOA meeting. You don’t have to worry about anything, we will handle this for you!

And Building & Zoning Permits

All of the costs for obtaining relevant building permits are included in the price of the job. Most importantly, we will be responsible for passing final inspections, not you!

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5. Materials & Scheduling

Scheduling will depend on several factors – the time of year, the weather of course, and any deadlines you may have for an event at your home. We love happy customers, and projects built on time lead to happy customers. With that, there are many factors that we cannot control but we always strive communicate realistic time frames for completion and our goal is to exceed all of your expectations.

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6. Installation & COMPLETION

Now its time to install your new project. This may take days or weeks,to complete depending on the size and scope of the work. Your project manager will keep you informed every step of the way and a crew leader will be onsite to answer any questions that you may have. Once complete, we will schedule a walk thru to make sure there are no unresolved “punch list” items that need to be done. Once have completed the job to your satisfaction it’s time to invite friends and family to see your new look!

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Our Customers Really Like The Process!

Great team work! They handle everything very organized, clearly and fast. Job was done perfectly and will be pleased to ask them for more projects.
Matheus Piedade
Matheus Piedade
22:36 17 Nov 19
Great job on my new deck. Reliable people who worked with us to get the job done despite weather slowing them down. Definitely reaching out to them for future work on my home.
Emmanuel Perez
Emmanuel Perez
01:38 12 Nov 19
Great job on my new deck. Reliable people who worked with us to get the job done despite weather slowing them down. Definitely reaching out to them for future work on my home.
Emmanuel Perez
Emmanuel Perez
03:14 05 Nov 19
We did a large project with HD Exteriors for replace and rebuild a deck with rain escape system and stairs; remove and replace patio with high end stone pavers; remove and replace fence. Graham and the crew were first rate! Project was well organized and timely. Beth managed the office and kept us informed. Overall we spent about $36K, but the price was better than those we competed it with and the quality was outstanding. Crew was very nice and Graham took the time to ensure we were happy with every detail. Payment schedule was straight forward and ensured they had skin in the game throughout the project. Would not hesitate to use them again. Their work is second to none!
steve Laurance
steve Laurance
23:39 23 Oct 19
HD Exteriors did fantastic work for us on a $36K project. They removed and replaced a deck, patio, and fence completely. They also did a rain escape...
Steve L.
Steve L.
16:44 23 Oct 19
Great project and great team. Fantastic workmanship, on time and professional!!
Mike Dunn
Mike Dunn
19:48 21 Oct 19
Fantastic project! Some of the best work I've seen. The crew was professional, on time and kept the work area cleaned up daily.
Mike Dunn
Mike Dunn
19:46 21 Oct 19
Nothing but professionalism paired with genuine personalities is what you get when hiring and working with HD Exteriors. Beth, Graham and Graham Jr. are...
Karen O.
Karen O.
10:02 10 Oct 19
Fast & professional service AND very good quality.
Adam Marcum
Adam Marcum
21:45 07 Oct 19
Fantastic project! Some of the best work I've seen. The crew was professional, on time and kept the work area cleaned up daily.
Mike Dunn
Mike Dunn
20:37 04 Oct 19
Nothing but professionalism paired with genuine personalities is what you get when hiring and working with HD Exteriors. Beth, Graham and Graham Jr. are wonderful and both the deck and patio crews they assigned to build our outdoor space were also professional, thorough, hard working, and precise in their execution. If you’re in the Northern Virginia area I can not recommend checking out HD Exteriors for your outdoor space needs. They have competitive pricing and they don’t make you drop your jaw out of the gate. Thank you for everything HD Exteriors!! 🏡
Karen Brandt O'Connor
Karen Brandt O'Connor
02:31 04 Oct 19
HD Exteriors came out three times before we decided to use them for our TREX composite large re-decking project in Sept 2019. They made several suggestions...
Fred E.
Fred E.
10:04 30 Sep 19
HD Exterior did a wonderful job on our deck. From start to finish they were amazing. Always there with follow up and kept us informed of everything going on. They finished the deck in literally two days. We were on it by Friday night. Highly recommend them. Very pleased .
Trillex
Trillex
22:28 16 Sep 19
Very good price, Excellent workmenship, great service delivered on time and on budget. We used their service to build a deck and screened porch with maintenance free composite decking materials (TREX). We are very happy with the finished product. Thank you Graham, Fred and crew members
G. R. Patel
G. R. Patel
13:09 27 Aug 19
I hired HD Exteriors to replace and expand a 30 year old deck with a new composite one. Graham showed up promptly for the appointment and left me with a...
Jack S.
Jack S.
11:47 18 Jul 19
HD Exterior was awesome. Graham Jr was very honest and fair. He gave us a fair estimate and a time line that he followed closely. He also patiently answered all of our questions and supervised the entire process to make sure job is done in timely manner. The entire staff and crew were professionals and courteous. thanks to Graham Sr and Graham Jr for all their hard work.
Nahid Bokaee
Nahid Bokaee
17:34 11 Jul 19
Fantastic job!!! Graham Sr., Beth and Graham Jr were there throughout the project. The roof looks great. Would recommend them for your exterior projects. You're welcome to contact me to see the finished product. Thanks HD Exteriors.
Kenneth Johnson
Kenneth Johnson
01:06 11 Jul 19
We absolutely love our patio that was built by HD Exteriors! They were recommended to us by some friends and we liked Graham the minute we met him. The entire process went exactly as it had been explained. We are very pleased with their work, professionalism, responsiveness, and integrity. Would highly recommend them and would use them again in a heartbeat!
Lisa Morris
Lisa Morris
23:49 16 Jun 19
We hired HD Exteriors and they far exceeded our expectations. Graham and his team were professional and knowledgeable about everything we asked! They showed up and completed the job on time and on budget, and we now have a beautiful patio to enjoy with our family. I would highly recommend HD Exteriors!
Verbena Williams
Verbena Williams
23:07 10 Jun 19
HD Exteriors built our deck and put in a sliding glass door for access where there was previously a window. Graham and his team made the process easy from the beginning. They handled getting HOA approval, permits and kept us informed during the whole process. The deck and door look beautiful and the county inspector commented on the high quality of work. A couple of boards needed to be replaced, but they took care of that quickly. I would highly recommend HD Exteriors and will definitely consider using them in the future to replace our windows and siding. Thanks Graham and team!
Morgan Lenihan
Morgan Lenihan
15:09 15 May 19
I just want to say that it was a true pleasure and pain free experience having HD Exteriors build our dream deck. Graham sat with us on day one and helped us draw up a blue print of what we wanted our deck to look like. He listened to our requests and gave us his personal opinion on aspects. His experience in building decks really made the final results perfect! His team did all the leg work for us, pulling permits and having inspectors come out to inspect the work. His team also arrived on time and were very friendly. They worked so hard from beginning to end never skipping a beat. When the project was completed, they cleaned after themselves and left nothing behind. The project was completed on time in the promised time frame. We noticed a week after that a section was not even. HD Exteriors had their team repost back and repair the issue. No problems! This was the definition of a perfect transaction. The service Graham and his team provided us was unmatched. Phone calls and texts were answered almost right away every time. They offered us the best price beating other estimates we received. We couldn't have asked for a better experience. Thank you HD Exteriors for making our dreams come true.
George S
George S
22:54 13 May 19
I just want to say that it was a true pleasure and pain free experience having HD Exteriors build our dream deck. Graham sat with us on day one and helped...
George S.
George S.
16:43 13 May 19
What can we say? Graham brought it all home for us. This is a family owned business, so we were impressed from the very start. Our initial contact was...
R B.
R B.
17:47 25 Apr 19
Found HD Exteriors to be an honest company to work with. They worked in a timely fashion and had great communication with us throughout the project. Left the job site cleaned up -- we would highly recommend
Diane G
Diane G
03:23 13 Mar 19
HD Exteriors - A+You won’t believe this - HD Exteriors did the project as if the work was being done on their own house. Everything they said they would do was done in a timely and competent manner. They cleaned and took the trash away every day. The communication between all of us was exceptional – they willingly listened to us and went out of their way to make sure that our questions were fully answered.During our 40+ years in NoVA this was the best experience we have ever had with the contractors that we have worked with. Our deck/porch project went flawlessly and was done by courteous, intelligent and experienced professionals. On days when they knew they would be late (only a couple of times) they always told/called us. We never wondered where they were – they did not let the project linger. They worked continuously except for lunch – no breaks or wasted time. They measured twice and cut once. They did not rush the project just to get it done. What else can I say? From our first meeting and subsequent contract to the finished project and final walk through, HD Exteriors was outstanding every step of the way. I would use them again without hesitation.
Byron
Byron
05:53 27 Oct 18
melanie hayman
melanie hayman
16:50 21 Oct 18